Returns Policy

Refunds:

If you are not 100% happy with your order or have simply changed your mind you may return this to us. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within 5 working days, whether you are entitled to a refund. If you are entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at [email protected]

 

Exchanges

If you require an exchange, please contact us at [email protected] so we can try to fulfil your request.

 

Damages

In circumstances where you consider that a product is damaged, you should contact us within 48 hours of receipt of the item at [email protected] with details of the product and the defect. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail whether you are entitled to a replacement or refund as a result of the defect. If you are eligible, we will send you a replacement product or a refund. We cannot send out a replacement or process a refund without receiving back the original item.

 

Exceptions

Some items may incur a restocking fee. Any special order parts or genuine turbochargers are subject to a 10% restocking charge. Please contact us before purchase if you would like more information on the restocking fee.

 

Should you wish to return you order, please send to:

Returns Department

Turbo Rebuild Limited

Unit 1, Pointer Stables

Lancaster Road

Preesall

FY6 0HN

 

Please ensure you return your items via tracked delivery as we cannot be held responsible for items that we have not received.

Refunds do not include any shipping charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to products during shipment.

For full Terms and Conditions, please click here.