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  1. International trading

    2020 sees the United Kingdom leave the European union, and with trade deals with our European friends only being agreed days before the break up, it has left many of our international customers confused about not only  how they can continue to buy from Turbo Rebuild, but also what costs will be incurred, paperwork that will need completing and more.  We have spent many hours investigating what is to happen and how it will affect not only ourselves but you our valued customer.

    From the 01/01/2021 VAT will NOT be chargeable at point of sale to any country outside of the UK.  Previously, this was added at the checkout phase of a transaction and was shown on your invoice.  This charge was 20% of the order total.  From 2021, this will no longer be charged, as such any order placed with Turbo Rebuild will be 20% cheaper than before if you live outside of the UK.  You will not need to change anything you do in the order process, request this discount or similar, it will be an automatic process ensuring there are no extra steps you need to make.

     

    When your order is processed and dispatched, our dispatch team will need to fill out customs documentation which will travel with your order or be sent electronically.  This documentation will advise what the contents of your order consists of, the use of the products together with weights, values of the products and also a unique code used to ensure the receiving countries customs department can quickly identify and process your order though customs and on to final delivery.  Again, at this point you do not need to do anything whatsoever, this will all be automated.

    As your order has been made in a different country with the country no longer being part of the EU, the order will be processed as an import.  Depending on your countries customs procedures, this may result in an import tax, VAT charges and processing fees, we recommend you check your own countries policies on imports from outside the EU.

    Should your countries customs department feel your import is liable to charges, they will contact you to request payment for the charges, typically with a breakdown of such charges.  For this reason it is vitally important now more than ever to ensure we have the correct contact number and email address at point of sale. Your details will also be added to the tracking system of the delivery company to ensure you can keep an eye on the whereabouts of your order at all times.

     

    Shipping Costs & Timescales

    At this point in time, we are told by our shipping partners that they do not expect these changes to effect the timescales for delivery long term although there may be some small delays at first.  Currently they have not changed pricing for shipping, however we expect there may be some small increases to cover the administrative work carried out handling the customs side of the shipment.  As always we check pricing of shipping regularly and update together with adding new shipping options where required.

     

    The main points to note are there are no changes you need to make when placing an order with Turbo Rebuild, with orders typically being 20% cheaper, although you may however have to pay charges for import etc depending on your country.

    Our staff have studied the changes in great detail to ensure your order is processed as fast as possible ensuring the customs paperwork is completed in detail with great accuracy to ensure your order passes though the shipping and customs process with the least inconvenience possible.

    Please note, we are unable to offer incorrect, or altered customs declarations including devaluing of orders as this is against the law with the relevant authorities paying a close eye to this sort of rule breaking,

     

    As always, we try to accommodate all customs with shipper preferences and like to receive feedback on shipping, as well as anything else that would improve your experience of using Turbo Rebuild.  To see the shipping options available to your location, add the products to your basket and then “view basket” to see the shipping options, costs and speeds.

     

    We hope our transition is hassle free and does not affect trading with our overseas customers and will continue to try to offer the best products and service at the best possible price.

     

    Should you have any questions on shipping, import or similar, feedback or indeed anything else, please don’t hesitate to email us at [email protected] and we will get back to you as soon as possible