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  1. International trading

    2020 sees the United Kingdom leave the European union, and with trade deals with our European friends only being agreed days before the break up, it has left many of our international customers confused about not only  how they can continue to buy from Turbo Rebuild, but also what costs will be incurred, paperwork that will need completing and more.  We have spent many hours investigating what is to happen and how it will affect not only ourselves but you our valued customer.

    From the 01/01/2021 VAT will NOT be chargeable at point of sale to any country outside of the UK.  Previously, this was added at the checkout phase of a transaction and was shown on your invoice.  This charge was 20% of the order total.  From 2021, this will no longer be charged, as such any order placed with Turbo Rebuild will be 20% cheaper than before if you live outside of the UK.  You will not need to change anything you do in the order process, request this discount or similar, it will be an automatic process ensuring there are no extra steps you need to make.

     

    When your order is processed and dispatched, our dispatch team will need to fill out customs documentation which will travel with your order or be sent electronically.  This documentation will advise what the contents of your order consists of, the use of the products together with weights, values of the products and also a unique code used to ensure the receiving countries customs department can quickly identify and process your order though customs and on to final delivery.  Again, at this point you do not need to do anything whatsoever, this will all be automated.

    As your order has been made in a different country with the country no longer being part of the EU, the order will be processed as an import.  Depending on your countries customs procedures, this may result in an import tax, VAT charges and processing fees, we recommend you check your own countries policies on imports from outside the EU.

    Should your countries customs department feel your import is liable to charges, they will contact you to request payment for the charges, typically with a breakdown of such charges.  For this reason it is vitally important now more than ever to ensure we have the correct contact number and email address at point of sale. Your details will also be added to the tracking system of the delivery company to ensure you can keep an eye on the whereabouts of your order at all times.

     

    Shipping Costs & Timescales

    At this point in time, we are told by our shipping partners that they do not expect these changes to effect the timescales for delivery long term although there may be some small delays at first.  Currently they have not changed pricing for shipping, however we expect there may be some small increases to cover the administrative work carried out handling the customs side of the shipment.  As always we check pricing of shipping regularly and update together with adding new shipping options where required.

     

    The main points to note are there are no changes you need to make when placing an order with Turbo Rebuild, with orders typically being 20% cheaper, although you may however have to pay charges for import etc depending on your country.

    Our staff have studied the changes in great detail to ensure your order is processed as fast as possible ensuring the customs paperwork is completed in detail with great accuracy to ensure your order passes though the shipping and customs process with the least inconvenience possible.

    Please note, we are unable to offer incorrect, or altered customs declarations including devaluing of orders as this is against the law with the relevant authorities paying a close eye to this sort of rule breaking,

     

    As always, we try to accommodate all customs with shipper preferences and like to receive feedback on shipping, as well as anything else that would improve your experience of using Turbo Rebuild.  To see the shipping options available to your location, add the products to your basket and then “view basket” to see the shipping options, costs and speeds.

     

    We hope our transition is hassle free and does not affect trading with our overseas customers and will continue to try to offer the best products and service at the best possible price.

     

    Should you have any questions on shipping, import or similar, feedback or indeed anything else, please don’t hesitate to email us at [email protected] and we will get back to you as soon as possible

  2. The AVS Filter Protects us Both


    To protect our customers from credit card fraud, we have implemented the AVS (Address Verification Service) filter. The AVS filter requires that the address number and postal code you enter matches the information on file with the credit card issuing bank. This way, thieves attempting to steal your credit card must have much more information than just a card number and expiration date to use your card.

    Occasionally the AVS filter is unable to match the billing address you provided to our store with the address on file with the credit card issuing bank, or the issuing bank does not support AVS filtering. If your credit card is declined due to AVS filter failure, please verify that the billing address you entered exactly matches the one associated with the credit card. If the credit card is still declined, you may want to call your credit card issuer and check to see if they support AVS filtering. If there is still a problem, contact our customer support team and we can help you complete your purchase.

    Our online transactions take place in Two parts (controlled by the payment processer).

    1) When you enter your credit card information, our store software contacts your bank to verify that your card number is valid and that sufficient funds are available for the transaction. If your credit card issuer approves the transaction, it automatically issues an approval code and puts the funds in a holding acount/ holds the funds pending our store capturing them.

    2) If our store receives authorisation then it submits the credit card information to the AVS filter. If the AVS filter approves the purchase your order appears in our order processing queue and your payment is captured. If the AVS filter declines your card, we cannot capture your funds.

    If your bank has placed a temporary hold on your funds, it may appear as though the transaction went through even if your card was declined. However, when a card is declined, no funds are transferred to us, nor are we able to capture the funds manually. In this case, typically the hold will last between three to ten days and then automatically drop from your account one the authorisation expires.  

    If you receive a card declined message and continue to submit the transaction again for authorisation, there will be multiple holds for the same amount. For this reason it's very important to make sure your billing address matches the the address associated with your credit card.  If you are not sure why the address verification has been declined, we recommend you contact your bank and confirm the exact address on file and in which format.

     

    We highly value our customers and believe these added security measures are needed to protect us both. Rest assured, we have not taken your money, nor has it been lost or scammed, it is simply awaiting expiry of the authorisation number before it returns to your balance.